RAX

Our Platform RAX™ sets a new quality, cost and sustainability standard in the detection of revenue violations caused by wilful abuse, genuine errors or poor design through a deep understanding of each customer, its specific business policies and tax rules applied during the ticket life cycle.RAX™ has achieved more than three times the existing level of detection on every​ like-for-like audit so far and​ occasionally over ten times. Our system has already been benchmarked by some of the region’s largest​ Airlines and has identified millions in annual revenue leakage and lost profit. A recent single invoice represented over US$1M in recovery for our client!

Many airlines believe 100% of their tickets are being checked in a traditional audit. They are in the sense that an auditor has reviewed a batch and performed some sample checks. However, when the violation rate is in sub 1% range, sampling becomes inadequate. RAX™, on the other hand, reviews each ticket individually and performs hundreds of tests to validate the violation. Combined with triangulation from multiple data sources, RAX™ is able to deliver results multiple times current industry performance. There is no comparison.

Our fully-featured and intelligent solution is a unique blend of industry expertise, aviation best practices, advanced technology and continuous innovation.

In Summary 
  • 100% of tickets individually​ checked by our engines including internal direct, agency sales and auto​ priced tickets – not a sampling of all tickets.
  • 100% of bookings (PNR) individually ​checked.
  • 100% of fares and T&Cs reconciled – not limited to the manually searched.
  • All channels covered (direct and indirect) – not just external agencies.
  • All activities covered (including call centres, check-ins, lounges) – not just reported sales.
  • Rapid detection within hours when key data become available.
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